Most likely, the streaming platform detected you were using a VPN or Smart DNS proxy (which is especially common for Smart TVs). The two most commonly displayed errors are: and Thanks to VPN encryption, it’s also safe to use public WiFi for streaming since you’re protected from cyber threats. Besides, a quality VPN has excellent speeds to stream your favorite shows in UHD, buffer-free. Before you do anything, make sure your internet connection is stable and disable your antivirus or firewall software (they can affect connectivity). Alternatively, you can add a VPN to your Trusted Apps. Also, make sure there aren’t other VPN apps running on your device.
1. Switch to a Quality VPN Provider
2. Connect to Another VPN Server
Make sure that the server is located in a region that can access the content you want. Videos might not load if the server is overcrowded — try another server if necessary.
3. Clear Cookies and Cache
You can clear your browser cookies in Google Chrome by pressing Control/Command + Shift + Delete on your keyboard, selecting all 3 checkboxes from the window that pops up, and clicking the Clear Data button. If you’re using your mobile or a tablet, it’s possible to accomplish this from the settings menu of the web browser. Alternatively, you can find the cookie cache settings under Privacy & Security (Chrome and Firefox), Clear Browsing Data (Edge), or Manage Website Data (Safari).
4. Update Your VPN App
Mobile VPN apps usually update automatically, however, that’s not the case for desktop clients. Go to the App Store or Google Play Store to see whether you’re using the newest version, and download the update if necessary. You can also check your VPN app — sometimes, they have notifications saying “Update available.”
5. Flush Your DNS
Another thing that might affect your VPN connection is DNS entries stored by your ISP. They’re stored on your device in an appropriate cache. Flushing your DNS might solve the issue — let’s do it by following the steps below. On Windows: On Mac:
6. Check Your Smart TV Configuration
7. Update System Date and Time
On Windows: On Mac: This service is headquartered in the privacy-friendly British Virgin Islands, outside the 5/9/14 Eyes Alliances — intelligence-sharing countries. It follows a strict no-logs policy, so your browsing activity can’t be collected and stored. Besides, RAM-only servers (TrustedServer tech) wipe your data with every reboot. There’s also a Network Lock/kill switch that disconnects you from the internet if your VPN connection fails, but it didn’t happen to me. One downside is that the subscriptions are pricey, starting at $6.67/month. Luckily, ExpressVPN regularly offers generous discounts that save you money. I got 49% off and 3 extra months for free when I signed up for the 12-month plan. This longer subscription seems to be the most wallet-friendly. Besides major payment methods, it’s possible to use cryptocurrency. You can conveniently get a refund if your experience doesn’t match mine since all subscriptions are backed with a 30-day money-back guarantee. To test this policy, I contacted customer support via live chat. I was asked to answer a few quick questions about my experience with the VPN, and the money was back in my bank account within 2 days. Try ExpressVPN Risk-Free It’s disappointing to see that the short-term plans are expensive and come with a smaller money-back guarantee window (just 14 days). However, long-term subscriptions are more affordable — only $2.11/month. They also have an extended refund period. You can test CyberGhost for free with its 45-day money-back guarantee. Getting a refund is super simple if you’re not fully satisfied. All it takes is an email to customer service. A slight drawback is that the apps aren’t the most user-friendly. However, PIA comes pre-configured with the best settings, so you don’t have to tweak anything yourself if you’re not tech-savvy. In case you ever get stuck, contacting customer support through 24/7 live chat is easy. Besides, a subscription allows Unlimited simultaneous connections. Plans are reasonably priced — you can get PIA for as low as $2.03/month. I recommend choosing long-term subscription (like the 3-year option) as it offers the best value for money. Thanks to a 30-day money-back guarantee, getting a refund isn’t rocket science. I applied for it from the Client Control Panel on the official website, and my PayPal wallet was reimbursed quickly. The connections provided by NordVPN servers were fast. I recorded an average of 95.4Mbps; however, the proprietary NordLynx protocol (WireGuard-based) gave me the fastest speeds. Plus, the VPN has unlimited bandwidth for streaming, browsing, and video calling without restrictions. Choosing the long-term plan brings the price down to $3.29/month. For example, a 2-year subscription is highly economical in the long run. You can try NordVPN for free thanks to a 30-day money-back guarantee. I requested a refund via 24/7 live chat, and the total amount was transferred back to my bank account 5 days later.
Why am I being redirected to primevideo.com/vpn?
Another error code you might encounter is 1042 — HTTP proxy not supported. Similarly, error 4601 shows the message that a video isn’t available due to geographical licensing restrictions.
What’s more, free VPNs usually have limited server networks and force you to upgrade to their paid plans. They also limit bandwidth resulting in slow speeds and buffering. Even worse, they can be bundled with unwanted programs, trackers, and malware. If you’re a Prime member, you shouldn’t have to deal with error messages while trying to watch videos. A quality VPN lets you stream your favorite content no matter where you are. It also gives you fast speeds for buffer-free streaming and protects your online data with advanced privacy features. The information above can be used to track you, target you for ads, and monitor what you do online.
VPNs can help you hide this information from websites so that you are protected at all times. We recommend ExpressVPN — the #1 VPN out of over 350 providers we've tested. It has military-grade encryption and privacy features that will ensure your digital security, plus — it's currently offering 49% off.
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